Position Summary
The Partner Support Specialist provides crucial administrative and research support to the Partnerships department, ensuring efficient communication, accurate record-keeping, and data-driven insights.
This role focuses on streamlining administrative processes while also contributing to the effective management and growth of partner relationships. The ideal candidate is highly organized, detail-oriented, possesses excellent communication skills, and has a strong aptitude for data analysis and research.
Functions and Responsibilities
Administrative & Communications Support (60%)
- Draft and manage correspondence, including emails, reports, and meeting summaries.
- Ensure timely follow-up on communications, maintaining a high level of responsiveness.
- Prepare meeting agendas, briefing materials, and follow-ups to maintain alignment with key initiatives.
- Provide logistical support for meetings, ensuring smooth scheduling and execution.
- Organize and maintain confidential files, documents, and records related to partner relationships and agreements.
- Maintain and update CRM records to ensure accurate and up-to-date partner information.
Partner Communications & Newsletter Development (20%)
- Assist in writing and coordinating the quarterly partner newsletter, ensuring it reflects key updates and insights.
- Work closely with the Partnerships team to gather relevant content and success stories for the newsletter.
- Ensure clear and engaging communication that strengthens partner engagement.
Team Coordination & Project Tracking (15%)
- Track key action items and deadlines from meetings, ensuring accountability within the team.
- Proactively remind team members of upcoming milestones and deliverables.
- Maintain and update task management tools to facilitate project progress.
- Identify and flag potential bottlenecks to keep initiatives moving forward efficiently.
Partner Research & Support (5%)
- Conduct research on potential and existing partners, gathering data on their background, activities, and engagement.
- Assist with partner onboarding by compiling relevant information and documentation.
- Track partner interactions, agreements, and engagement trends, identifying opportunities for improvement.
Position Requirements
Professional
- Written and Verbal Communication: Exceptional writing skills for drafting clear and concise correspondence, reports, and newsletters, along with strong verbal communication abilities to engage effectively with partners and team members.
- Organizational and Logistical Skills: Excellent organizational abilities to manage multiple tasks, files and provide logistical support for meetings, ensuring smooth scheduling and execution.
- Collaboration and Engagement: Proven ability to work closely with teams to gather relevant content and success stories, fostering strong partner engagement through clear and engaging communications.
- Project Management and Accountability: Proficient in tracking key action items, deadlines, and project progress, while proactively reminding team members of upcoming milestones and identifying potential bottlenecks.
- Research and Data Management: Strong research skills to gather data on partners, assist with onboarding, and track interactions and engagement trends, ensuring accurate and up-to-date information in CRM records.
Spiritual
- A follower of Jesus Christ
- Affirmation of the Lausanne Covenant, the Cape Town Commitment and Lausanne’s Code of Conduct.
- Ability to interact sensitivity with people from diverse Christian theological perspectives within the global Body of Christ, under the common commitment of the Lausanne Covenant.
- A personal sense of commitment to the cause of accelerating global mission.